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Order Process

How do I place an order?
Ordering on Ezkapasi is now easy! Once you find an item you would like to purchase, simply click the "Add to cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the 'Cart' button at the top of the page. You can remove or add an item to your cart any time. You can also adjust the quantity of the product in your shopping cart. To do this, type the quantity and click update at the bottom of shopping cart. Simply check out the order and make the payment at merchant processing page (Credit Card) and relax. We shall communicate about rest of the process.

How long will my order take to arrive?
If you have noticed each product has unique facility of showing availability in USA just below the product price. However for simple understanding, if the product is available in any of our USA warehouses, we will be able to send it through UPS ground immediately and it can reach to you within 3 to 7 working days once the payments are processed.

Item availability in India or in Production:
In case if the product is in our India showroom; it will take about 2 to 3 months depending on respective warehouse shipment dates.

If the product is under production it will take about 3 to 4 months depending on shipment dates for the warehouses.

Payment Procedure for above two cases are 50% advance at the time of order and balance 50% against shipment from India.

How do I track my order?
In case of products readily available in USA; we shall inform you on dispatch with tracking ID for UPS ground. We will keep updating you through order reference no and you can also check it on UPS Ground’s website for status.

For the cases where product is being shipped from India, once you place the order and make the advance payment, our Customer Care Team will send you an email with order reference no; our team will be assisting you on weekly basis on production, shipping and transportation stages on regular interval (every week) till it reaches to USA and based on your decision to pick up or UPS shipment.

What forms of payment do you accept?
Ezkapasi accepts payment by credit card (Visa, MasterCard, American Express or Discover), online through our secure server. We also accept payment by PayPal and Amazon payments; order placed using these payment methods must be placed online through our secure server.

How do I return an item?
As of now, Ezkapasi do not offer return or refund policy. However if you find the product damaged or broken (it happens very rarely); you may connect with our customer support centre by following our broken item policy, we will help you to get the replacement of the same piece, part or product.