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Terms & Conditions

Product Availability:
Product availability is mentioned with product itself provided you have logged in to the site; log in to our site is a simple process - you need to provide name, email id, zip code and phone no. This will enable us to locate your place from nearest fulfillment centre. It will help you to get clear idea on how many days a product will take to reach to your location.

Customization:
If you want us to customize any of our products as per your requirement, we can support you for the same as per your desire. However all customizations are additionally charged and dispatched from our India operations. Hence the customized product will have varied schedule than currently available similar product. Do inquire for possible delivery date along with customization needs. Click here to inquire for your customization needs with specific product code:

For wedding return gifts, bulk products requirement:
We work backwards depending on your demand requirement including features requirement, colour, customization (available for selected products), quantity need, time frame available, etc. Based on such queries, we shall respond with quotation.  Click here for your bulk requirements.

Instant / urgent requirements:
In case if the instant/urgent requirements are not available in our US fulfillment centers, we shall respond with the time frame within which we can arrange for the said product/s and also provide mode of urgent deliveries like express shipment through Air Courier. However, quotations of all such instant/urgent requirements shall have additional air shipment charges from India to USA.

Validity of pricing:
Our pricing policy is dynamic in nature. It is affected by various factors like currency fluctuations, metal prices, artisan price control, labour, shipment and export policies. We try to provide the best support all the time in form of price. However, we commit the price only after we receive order confirmation. Hence, we reserve the rights to change the price of any product that you may see today on our portal but do not confirm the order.

Confirmation of order:
Ideally, customers are expected to respond with their query (if any) or arrange for payment as per the terms and conditions of proforma invoice within stipulated time frame.

Customers are requested to note that we do not ship or manufacture (customization or bulk production) without payment. Any such inquiry for shipment/manufacturing will not be entertained.

Once confirmed, orders shall not be cancelled.

Proforma Invoice:
Proforma invoice is not an actual invoice, it is a document which shall enable you to make arrangement of requisite payment as per given instructions.

Payment:
On receipt of proforma invoice, customers are expected to make payment as per payment terms in our account at the nearest branch of our bank (we shall provide details for the branch nearby you). In case if there are no branches of our bank nearby you, we will provide you our contact details for couriering the cheque. Once you make the payment in our account, we request you to kindly acknowledge us through an email with cheque scan copy & bank detail slip (given for correspondence) with details of payment made/mode of payment etc. This will help us to follow up with our bank and provide confirmation.

Your payment as per quoted terms and conditions will enable our system to release your product requirement sheet to dispatch or manufacturing team who will arrange for quick release or arrangement of your requirement. Kindly note that without receipt of payment, we will not start production or arrange for shipment.

Shipment:
All shipments are executed only after receipt of payment as per terms and conditions. Shipment delivery dates are normally mentioned with each and every product. However if you do not make the payment in stipulated timeframe we may not ship the product. Delivery dates are based on the payment receipt in our account and not on order confirmation.

If you leverage time and do not make payment, in the meantime someone else book the product and make payment, we will give priority to the said customer for the product.

All customization needs and products that are under manufacturing at our India facility will have leverage of various factors and the date of delivery given by us will always be tentative.

For any shipment under EZSHIP, we do take responsibility of breakages till it reaches you. We ensure that all products are properly packed and insured so it remains intact all the time. If you find any breakages in the received material, you need to follow broken item handling policy.

Return Policy: At EZSHIP, we do not have return policy at this juncture. Hence once the goods are booked or received, they cannot be returned to EZSHIP.

Cancellation Policy: Your order request is promptly sent to our fulfillment center/s in the region/s from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at info@kapasi.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped.

Sales Tax: Sales tax will be collected on all orders being shipped to NJ. If you will be required to pay sales tax on one or more items, you will be alerted during Checkout before you submit the order. Orders received from other than NJ will not attract any taxation.

Product pricing error:
At EZKAPASI, we offer a large array of items. A product may on an occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.